Careers

The work environment is fast-paced, entrepreneurial and high-energy. As a performance driven individual, you will be surrounded by people who are passionate about what they do.

NOVADAQ develops, manufactures and markets SPY Fluorescence imaging technologies for use in surgical suites and outpatient clinics to facilitate improved clinical outcomes. These technologies are used by a variety of surgical specialties including cardiac, plastic/reconstructive surgery, gastrointestinal, and thoracic surgery and in outpatient wound care. NOVADAQ offers a unique working environment that fosters individual growth and rewards performance.

To apply, please email your resume to careers@novadaq.com. Please list the position you are applying for in the subject line.

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Position Objective:

This position will be responsible for day-to-day logistics and coordination of events and operational projects. This position requires contact with Health Care Practitioners and internal departments including Sales, Marketing, Medical Education, Sales Training, Legal, and Finance.

Responsibilities Include:

  • Support company’s core values and objectives by providing a high level of internal and external service.
  • Maintain rapport with Health Care Practitioners as well as internal stakeholders
  • Required to represent NOVADAQ in a professional manner, at all times.
  • Maintain and update department and/or event budget(s).
  • Respond to general inquiries related to Corporate Events, Training, Tradeshows and Medical Education Events.
  • General event, vendor, conference and tradeshow coordination; including audio visual, catering and event management companies to ensure proper set up, administration, and execution of events.
  • Process payments and reimbursements for vendors, speakers, and event attendees.
  • Maintain continuity of work operations by documenting and communicating needed actions to management, discovering irregularities and determining continuing needs.
  • Resolve administrative problems by analyzing information and identifying solutions.
  • Assist with execution of events on-site to ensure success.
  • Maintain online registration systems and pull data/reports from systems.
  • Process check requests and payment for Sunshine Act Reporting.
  • Respond to general event inquiries.
  • Other duties supporting the Medical Education Department, as needed.
  • Perform basic clerical duties and maintain databases, create reports, prepare communication, and complete other general support activities
    Other duties as required.

Education and Experience Requirements:

  • Post-Secondary education in Communications or Event Planning.
  • 2 – 3 years of experience in Administration, Customer Service or related field. Medical Device experience, preferred.
  • Proficient in Outlook, Word, Excel and PowerPoint.
  • Outstanding organizational skills with impeccable attention to detail.
  • Exceptional verbal and written communication skills.
  • Highly motivated self-starter with the ability to support a team-oriented environment.
  • Ability to work in a challenging, fast-paced, ever-changing environment with tight deadlines and high pressure.
  • Ability to maintain confidentiality, demonstrate discretion and sound judgement.
  • Ability to prioritize tasks to ensure all events are executed efficiently and successfully.
  • Ability to travel extensively both domestically and internationally.
  • Willing to work flexible hours. Some weekend work and/or travel may be required.

Location:

Toronto, Ontario

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Position Objective

Ensure NOVADAQ customers are able to use appropriate coding and documentation to achieve coverage and reimbursement. Ensure feedback to NOVADAQ from customer sites regarding reimbursement experience.

Nature and Scope of Position

Communicate the reimbursement and economic value messaging for NOVADAQ products by providing health economic and reimbursement support for customers. This includes gathering data for health economic studies, collecting and distributing reimbursement information that describes coverage, coding, and payment. This also involves communicating with customer administrative, billing and clinical personnel. Key internal customers may include product teams, clinical, operations, regulatory affairs and marketing, sales.

  • Collaborate with sales team to present reimbursement guides to customers and to support market development and drive key target customer account revenue growth.
  • Prepare case studies, technology descriptions, template letters of medical necessity, coverage introduction materials. May perform coding and coverage research.
  • Build relationships in key markets with, physicians and billers to ensure access and to develop demonstrations of best practices for coding/coverage.
  • Conduct coding and coverage research using available resources including payer websites, coding resources and manuals, AMA, CMS, customer experience and external experts.

Education and Experience Requirements

The successful candidate will have excellent knowledge of medical procedure billing and documentation requirements:

  • Understanding of all data required on a Health Care Financing Administration (HCFA) 1500 billing form.
  • Knowledge of billing codes and modifiers assigned by the Centers for Medicare and Medicaid Services (CMS).
  • Ability to understand Explanation of Benefits provided by heath care providers.
  • Good written communication skills
  • Demonstrated ability to effectively communicate over the phone with customers and insurance companies to resolve clear-cut issues and answer questions according to department protocols and requirements.
  • Ability to make effective decisions independently and to work in a fast-paced matrix environment with minimal supervision. Able to work effectively from a home office.
  • Bachelor’s Degree or equivalent combination of education and applicable job experience. 2 years’ plus experience in medical billing.

Location

West, Mid West, South East

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Position Objective

Processes RMA in a timely manner and investigates failure modes, and generates service reports.

Nature and Scope of Position

  • Responsible for fault evaluation, repair, refurbishment and repackage of RMA units.
  • Repair defective product returned for service as per service procedures and generates service reports following Service procedures for the specified product in compliance with NOVADAQ quality management system.
  • Track and maintain quick and efficient RMA closure. Escalate cases to appropriate personnel if they cannot be closed for any reason. Work with QA team to make sure all items are reported in required detail as required by NOVADAQ quality system.
  • Test field replacement units, diagnostics for reported problems and proper operation.
  • Escalate issues to engineering or further technical support to resolve problems that are not covered in service procedures.
  • Provide complete and accurate documentation on all service activities.
  • Other job responsibilities as may be assigned.
  • Perform work in accordance with all applicable regulations, standards and guidelines, and with the provisions of the quality policy and applicable SOPs and all other corporate/departmental policies and procedures.

Education and Experience Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Two years of advanced education in electro-mechanical engineering preferred.
  • 5 years’ experience in medical equipment technology, medical imaging, software, mechanical and electrical engineering in a regulated setting is strongly preferred.
  • Excellent hands on troubleshooting skills.
  • Organized and disciplined management of multiple time sensitive tasks with ability to manage multiple activities on a scheduled project basis.
  • Experience with test meters and hand held measurement equipment.
  • Customer service mind set, able to clearly communicate and extract information.
  • Excellent communication skills.
  • Work well in a decentralized work environment.
  • Knowledge of external factors that impact quality, customer service and warranty.

Location

Tauton, MA

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Position Objective:

Participate in Novadaq’s engineering process to ensure regulatory compliance of all products and support development of such products through risk management.

Nature and Scope of Position:

The key objective of the Regulatory Engineer is to support the product development process to efficiently deliver on departmental priorities in support of corporate revenue targets. Within this objective, the specific requirements of the position are:

  • Work with the design and product engineers to ensure designs meet safety and regulatory requirements.
  • Lead the creation of and execution of safety certification and/or validation testing protocols/processes for all new products and consumable accessories including reprocessing instruction, validation, electrical and laser safety testing, sterilization and packaging validation.
  • Evaluate, in cooperation with design team, the impact of product design changes on existing product certifications and work with certification agencies to maintain certifications.
  • Develop documentation to support standards compliance.
  • Lead risk management activities during product development and design maintenance as specified in ISO 14971.
  • Support product engineers in the review of the outputs of manufacturing process validation activities.
  • Support the development of world-wide regulatory applications through cooperation with Regulatory Affairs to identify applicable regulations relevant to Novadaq products and providing project input to ensure compliance with identified regulations.
  • Documenting all work to FDA Design Control and ISO 13485 standards and in compliance with Novadaq’s Quality Management System.

Education and Experience Requirements:

  • Bachelor’s degree in Biomedical Engineering or equivalent.
  • 7-10 years of experience implementing and maintaining medical device safety certifications and validations.
  • Strong working knowledge of standards relevant to medical device safety, particularly as relates to biocompatibility and reprocessing of medical devices.
  • Experience in performing complex ISO 14971 compliant risk management activities.
  • Experience in supporting regulatory submissions for US, Canada, Europe and other world-wide market approvals.
  • Familiarity with standard mechanical and electrical safety components.
  • Strong ability to multi-task.
  • Strong documentation skills.
  • Excellent interpersonal skills.

Location:

Burnaby, British Columbia

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Position Objective:

The Regional Business Manager will play a critical role leading a team of Territory Sales Managers and Clinical Sales Specialists to meet or exceed capital sales and disposable sales goals of an assigned region. The Regional Business Manager is expected to lead the development, implementation and monitoring of strategic sales initiatives and programs to achieve business objectives through leadership and effective team management.

We are looking for candidates who want to take their careers to the next level of earning potential by managing a team of Territory Sales Managers and Clinical Sales Specialists selling a first in class, market disrupting fluorescence imaging technology. This opportunity proves 100% accountability for your region’s results and earning potential. NOVADAQ offers a unique working environment that fosters individual growth and rewards based performance. The work environment is fast paced, entrepreneurial and high energy.

Nature and Scope of Position:

  • Coach, develop and lead a team of highly skilled Territory Sales Managers and Clinical Sales Specialists to achieve revenue targets and business plan objectives for PINPOINT and LUNA Fluorescent Imaging Systems.
  • Effectively communicates with Territory Sales Manager, Clinical Sales Specialists and Director of Sales to formulate business plans, implement sales strategies and make recommendations on procedures pertaining to pricing, product acceptance, customer relations, and various marketing strategies.
  • Develops key opinion leaders and partners with high level hospital administrators to develop new business and expand existing business.
  • Actively participates in the negotiation process and leads team through the capital sale process to achieve and exceed revenue targets.
  • Ensures effective use of resources, contracting and price protection practices to maximize sales results.
  • Responsible for recruiting, interviewing and selection of qualified sales personnel.
  • Responsibly manage all regional administrative tasks, budgets, sales and expense reporting.
  • Participates in national and local sales exhibits and trade shows.

Education and Experience Requirements:

  • Minimum of 5 years selling experience with a proven track record in the medical device industry.
  • Previous management experience leading a team of sales professionals preferred.
  • Knowledge of hospital purchasing procedures, and/or capital sales preferred.
  • Excellent verbal, written, negotiation, presentation and communication skills required.
  • Must demonstrate sound judgment and decision making ability.
  • Demonstrated ability to lead a team of Territory Sales Managers and Clinical Sales Specialists through complexity and multi-task in a faced paced business environment.
  • Bachelors’ degree required.
  • Travel required.

Location(s):

South Florida, NY Metro

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Position Objective:

We are seeking an ambitious and dynamic Clinical Sales Specialist to promote NOVADAQ’s industry leading point of care imaging solutions to execute the company’s vision of enhancing the lives of patients and their caregivers.

The purpose of this position is to maximize utilization of installed PINPOINT & LUNA Fluorescent Imaging Systems in an assigned territory by working closely with Territory Sales Managers, Operating Room personnel, various surgeon specialties and hospital administrators.

We are looking for candidates who want to take their careers to the next level of earning potential by driving procedure volume of a first in class, market disrupting fluorescence imaging technology. This opportunity proves 100% accountability for your territory results and earnings. NOVADAQ Technologies Inc. offers a unique working environment that fosters individual growth and rewards based performance. The work environment is fast-paced, entrepreneurial and high energy.

Responsibilities Include:

  • Drive continuous expansion of PINPOINT & LUNA imaging system’s customer base in hospitals and wound care centers to achieve sales goals.
  • Partner with multiple Territory Sales Managers to pull through usage of installed PINPOINT & LUNA devices across multiple surgeon specialties.
  • Become a Novadaq expert across all imaging platforms, procedures, industry trends and competitive issues.
  • Drive sales of disposable kits, instruments and accessories within each account to new and existing users.
  • Responsibly manage all administrative tasks, budgets, sales reporting and expense reporting.
  • Regular activities include OR in servicing, formal/in-formal presentations, case proctoring and lead identification/follow up.

Education and Experience Requirements:

  • 3 or more years of selling experience with a proven track record. 2 or more years in healthcare related sales strongly preferred.
  • Knowledge of the Operating Room/wound care environment preferred.
  • Excellent clinical selling skills and ability to build credibility with surgeons and OR staff.
  • Demonstrated verbal, written, interpersonal, presentation and communication skills.
  • Ability to multi task and identify new opportunities.
  • Bachelors’ degree required.
  • Travel required depending upon territory coverage requirements (>50%).

Location(s):

Montana/Wyoming, Charlotte/Greenville, Raleigh/Durham, Columbus, South Shore, Long Island, Philadelphia

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Position Objective:

We are seeking an ambitious and dynamic Territory Sales Manager to promote NOVADAQ’s industry leading point of care imaging solutions, and acellular dermal matrix products for reconstructive surgical applications, to execute the company’s vision of enhancing the lives of patients and their caregivers. The purpose of this position is to meet or exceed capital and disposable sales goals of an assigned territory by promoting and encouraging the use of our product line through professional sales techniques and long-term client relationships with numerous surgeon specialties, operating room personnel and high level hospital administrators. We are looking for candidates who want to take their careers to the next level of earning potential by selling a first in class, market disrupting fluorescence imaging technology, and acellular dermal matrix products for soft tissue repair in reconstructive procedures. This opportunity proves 100% accountability for your territory results and earnings. NOVADAQ offers a unique working environment that fosters individual growth and rewards based performance. The work environment is fast paced, entrepreneurial and high energy.

Nature and Scope of Position:

  • Sell SPY Elite, PINPOINT and LUNA fluorescence imaging systems to hospitals and wound care centers by effectively converting high potential sales leads
  • Drive disposable revenue and procedure volume in the operating room and/or outpatient environments
  • Sell DermACELL advanced decellularized dermis to hospitals and wound care centers for use in various reconstructive and wound healing applications
  • Achieve territory sales goals for capital equipment and disposables
  • Develop and execute business plans to achieve and exceed all sales objectives
  • Become a NOVADAQ expert across all imaging platforms, procedures, industry trends and competitive issues
  • Orientation, demonstration & proctoring of device use and effectiveness for Surgeons, OR staff and sales organization to support ongoing usage of NOVADAQ technology
  • Responsibly manage all administrative tasks, budgets, sales reporting and expense reporting

Education and Experience Requirements:

  • A minimum of 5 years of selling experience with a proven track record, including 2 or more years in medical device or hospital based pharmaceutical sales
  • Knowledge of the Operating Room environment, Value Analysis process and/or Capital Sales preferred
  • Excellent clinical selling skills and ability to build credibility with surgeons and hospital administrators
  • Demonstrated verbal, written, negotiation, interpersonal, presentation and communication skills
  • Ability to multi-task and navigate complex approval processes in today’s healthcare environment
  • Bachelors’ degree required
  • Some travel required depending upon territory boundaries

Location(s):

USA: Charlotte/Greenville, Ft. Lauderdale, Columbus, South Shore, Arizona West

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Position Objective:

The Intermediate Business Intelligence Developer will provide ongoing support to the NOVADAQ data warehouse infrastructure by supporting the existing architecture and components, and contribute to the development of new business intelligence solutions.

Nature and Scope of Position:

  • Development of reports and subscriptions utilizing SQL Server Reporting Services.
  • Development of ETL packages and jobs utilizing SQL Server Integration Services.
  • DBA functions including configuring backups, troubleshooting, performance tuning, creation of SQL Server objects including stored procedures, tables, indexes and views.
  • Ad hoc reporting as required.
  • Liaise with the Sales Operations Department to gather requirements for new solutions.
  • Administration of SQL Server Report Manager.

Education and Experience Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Relevant work experience with SQL Server 2012 or newer.
  • Experience in developing reports and dashboards within SQL Server Reporting Services.
  • Development experience implementing ETL solutions with SQL Server Integration Services.
  • Comprehensive understanding of Business Intelligence architecture and infrastructure.
  • Experience with Microsoft Azure cloud services.
  • Windows Server (2008, 2012) administration.
  • Experience or knowledge of SSAS – cube development.
  • Strong skills and structured approach to gathering requirements.
  • Experience with data visualization tools experience preferred.
  • VB scripting skills experience preferred.
  • Tabular model experience preferred.
  • Willing to collaborate with other team members to implement reliable solutions.
  • Willing to follow and assist with the establishment of departmental development standards.
  • Ability to work in a fast paced dynamic work environment.
  • Ability to work independently, as well as a part of a group dynamic.

Location:

Toronto, Ontario

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Position Objective:

The Corporate Account Analyst will work with National Account and Sales Operations teams to conduct business analytics on strategic IDNs and GPOs for purposes of sales and agreement targeting. Responsibilities will also include assistance in completion of RFPs, RFIs and competitive cross references.

Nature and Scope of Position:

  • Creation and distribution of sales targeting and price benchmarking dashboards organized by Group Purchasing Organization (GPO) and Health System (IDN).
  • Assistance and completion of Requests for Proposals, Requests for Information and competitive cross references for purposes of sales opportunities and competitive bids.
  • Become subject matter expert for National Account and Field Sales teams on GPO and IDN alignment and sales data.  This includes timely responses to phone, email and electronic inquiries from the National Account and Field Sales teams.
  • Where needed, assistance with other analytic projects as needed by the Sales Operations and National Account teams.
  • Be an active member of competitive bid and sales agreement process to include attendance of conference calls and various ad hoc analysis to ensure completion of agreement offering.
  • Keep up to date with changes in the healthcare landscape and available data sources and publications for GPO and IDN alignment.
  • Complete on-going activity reports as described by management.
  • Works in a safe and healthy manner as required for the position.

Education and Experience Requirements:

  • Ability to achieve goals and objectives, in addition to be able to make timely decisions and meet tight deadlines.
  • Ability to work with minimal supervision and a sense of urgency.
  • Ability to build and maintain credibility with the sales organization.
  • Ability to handle quantitative information and other confidential information with care.
  • Ability to develop rapport and interact effectively at all levels of the organization.
  • Ability to work in a high-paced cross-functional environment without compromising on attention to detail.
  • Ability to manage multiple complex priorities with strict deadlines.
  • Minimum 2-5 years of experience working with national accounts.
  • University/College Degree or equivalent blend of formal education.
  • Overall understanding of current healthcare model to include the role of Group Purchasing Organizations and Health Systems.

Location:

Toronto, Ontario

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